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CUSTOMER SERVICES

Customer Services
Phone: (202) 942-9319
Email: service@asmusa.org

A membership services representative is available to assist you during the hours of 8:30 am to 4:45 pm EST Monday through Friday. If calling outside of those hours/days, please leave a message or send an email to Service@asmusa.org.

Someone will contact you within 24 hours (weekdays) or 72 hours (weekends).

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ABOUT SSO

Single Sign On, (SSO), describes ASM's enterprise-wide identity management system. The system is based on the Security Assertion Markup Language, SAML, which allows multiple websites to recognize the same username and password.

Once you have entered your username and password and are successfully authenticated you will be returned to the website that sent you here to login.

PARTICIPATING SITES
These ASM websites require you to login as a condition of site access to certain webpages, to make a purchase, or to update your account information. Your ASM username and password should be used at the following sites.

NON-PARTICIPATING SITES
ASM online journals - Individual subscribers to ASM journals online use the same username and password for all their journal subscriptions. These credentials are only valid for online journals websites.
Journals.asm.org
aac, aem, cvi, cmr, ec, iai, jb, jcm, jvi, mmbr, mcb

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ACCOUNT INFORMATION

CHANGE MY PASSWORD AND OTHER CONTACT INFORMATION

The master account for your ASM Single Sign On credentials can be accessed and updated by going to www.asm.org and clicking “For Members” in the blue navigation bar at the top of the page. Then click the link to "Update Your Account". Changing your password or username will change the password and username used for access to all ASM SSO federated websites. Other account information such as your primary email address, postal address, or demographic information can also be updated under the Account tab.


MANAGING PROFILE INFORMATION ACROSS MULTIPLE SITES

While your ASM account is the master account for username/password, reminder emails, contact and demographic information, each ASM website in the SSO federation may locally store preferences or information about you that is relevant only to that website. In such cases it is necessary to login at the respective site in order to update site specific information. Examples include the ASM Member Directory, which contains privacy settings relevant only to the directory site, or the www.asm.org listserv subscribe page where email addresses used for listserv subscriptions are managed, or www.asmscience.org that contains a shipping address and a billing address used only by that site.